Are you an experienced Community Partnership Manager (Quality Assurance) professional who wants to improve the lives of more than 300,000 Alameda County residents? Are you a self-driven, proactive, and community-centered leader who thrives in a fast-paced environment? Do you want to apply your organizational, service-oriented, and quality assurance knowledge to helping one of the Bay Area’s top non-profits — and a nationally recognized leader in hunger relief — achieve its mission? If so, Alameda County Community Food Bank could be looking for you as our next Community Partnership Manager (Quality Assurance)!

The ACCFB Programs department maintains relationships with over 400 partner agencies that distribute food in Alameda County. The Community Partnership Manager (Quality Assurance) is responsible for the development and cultivation of an effective quality assurance program to better assess operating risks of our partner network. The Community Partnership Manager (Quality Assurance) will establish policies and practices that will reduce ACCFB’s risk on non-compliance with its regulatory agencies including but not limited to, Feeding America, USDA, City and County Health and Human Services and other funding entities.

Essential Duties And Responsibilities

Demonstrate and maintain working knowledge of compliance guidelines of relative regulatory entities.

• Adhere to and ensure compliance with the Feeding America, Health and Human Services, and City and County contract entity guidelines.
• Serve as a resource for quality assurance and compliance related inquiries from the Network and throughout ACCFB.
• Support the development of pilot initiatives to meet community needs by creating program logistics and training standard operating procedures (SOPs).

Build and maintain a successful compliance program for network partners. 

• Effectively communicate business imperatives, strategies, plans, advice and other information as needed to network partners and return any feedback from network partners to internal stakeholders.
• Ensure all network partners are operating in accordance with the criteria of ACCFB and other regulatory entities.
• Develop and implement written policies, procedures, and standards for ACCFB partner agencies that adhere to the guidelines of all relative regulatory entities.
• Collaborate with Partner Investment Strategist and other Programs staff to create effective training and education modules for partner agencies.
• Conduct partner agencies investigations and work with external investigative firm as needed ensuring appropriate documentation and course of action.
• Other duties as assigned.

Manage Redistribution Organization Partnerships

• Ensure success of Re-Distribution Organization (RDO) partnerships through ongoing project and relationship management.
• Provide technical assistance to BFN and Open Heart Kitchen related to their network of agencies with best practices, information sharing, and food program compliance with federal, state, and local regulations.
• Leverage this experience to support the onboarding of other potential RDO’s.

Network Effectiveness and Compliance

• Act as a subject matter expert; stay on top of best practices and current trends related to food bank programming including onboarding RDO’s, partner shopping, capacity building programs, etc. Collaborate with internal operations teams and other food banks to benchmark best practices.
• Evaluate overall partner support effectiveness through surveys, field visits, and other methods with a high degree of focus on continuous improvement practices.
• Develop and execute annual training and technical assistance plan to ensure partners are knowledgeable in the areas of contract requirements, food safety, food storage, civil rights provisions and record-keeping procedures.
• In collaboration with Partner Investment Strategist, manage Capacity Grant Programs.
• Develop and oversee Partner Recognition Program; develop and implement creative ways to highlight their work.
• Responsible for oversight of the Partner Portal and ensuring that all information is accurate.

Documentation 

• Develop and maintain a written Compliance Review Handbook and Training Manual with SOP’s, report forms, and feedback communication.
• Keep accurate records of partner monitoring visits/audits/investigations.
• Provide regular reports to Director of Programs, Chief Impact Officer, and Executive Leadership Team regarding network compliance status, and partner investigations and findings.
• All other duties as assigned.

KNOWLEDGE SKILLS AND ABILITIES

• 5-7 years’ quality assurance experience in the social service field.
• 4 years of proven, successful program management experience from strategic development through implementation.
• 4 years of experience motivating, training, and supervising at least three direct reports.
• Advance knowledge and experience in data analysis and process improvement.
• Strong customer service orientation: ability to work independently and as part of a team.
• Clear and effective communicator; excellent diplomacy skills; comfort navigating difficult conversations including giving and receiving feedback.
• Experience developing training curricula and materials and facilitating training one-on-one and in groups.
• Ability to develop and maintain collaborative and professional relationships.
• Proven experience with setting and driving timelines and deliverables for multiple concurrent projects and building consensus in a fast-paced environment.
• Excellent attention to detail, experience keeping accurate records on complex programs.
• Strong computer skills including proficiency with the MS Office Suite (Word, Excel, Outlook, PowerPoint).
• Comfort and experience regularly working with relational database management systems (Microsoft NAV, CERES, Tableau), including ability to perform queries, compile data and generate reports.
• Demonstrated commitment to diversity, equity, and inclusion, with the ability to serve as an exemplar for the organization’s values and foster an inclusive and respectful workplace.
• Valid California Driver’s License and insurable driving record. 

PREFERRED QUALIFICATIONS

• Experience in a nonprofit environment with a variety of stakeholders and deeply rooted community values.
• Bilingual in English/Spanish or English/Cantonese.
• Knowledge of and experience with issues related to food insecurity and its root causes.
• Experience with emergency food programs.
• Knowledgeable in food safety practices.

PERSONAL ATTRIBUTES AND VALUES

• Passion, enthusiasm, focus, and creativity around Alameda County Community Food Bank’s vision, mission and values of community, leadership, transparency, innovation, and diversity.
• Commitment to human-centered social and racial justice work and a desire to make an impact in our community and beyond.
• Impeccable integrity and honesty.
• A sense of humor deftly combined with a can-do attitude.
• Innovative self-starter and problem solver; Flexibility with new and changing environments and situations.
• Strong work ethic with an orientation toward innovation and process improvement.
• Servant-leadership mentality with a sense of humor.
• Leads as an action-oriented big picture thinker, yet manages details with a high degree of efficacy, flexibility, and professionalism; brings a roll-up-the-sleeves, can-do attitude.
• Influencer who builds strong relationships and cares deeply about people’s development and commits time and energy to coaching, mentoring, and developing team members.

PHYSICAL REQUIREMENTS
This role is required to work a partial-remote schedule but requires a minimum of 2 days per week onsite at our 7900 Edgewater Drive facility in Oakland. Additional days onsite may be required during the orientation/introductory period. This work is in both office environment and community settings. Physical activities necessary in the performance of this job include ability to: Sit for prolonged periods; move throughout the food bank in performance of duties; visit community settings; conduct site visits including walking, bending, stopping, and squatting; communicate in a clear speaking voice; interpret instructions; and use a computer. 

COMPENSATION AND BENEFITS
This is a full-time, exempt position working Monday through Friday, 8:30 a.m. to 5:00 p.m. (7.5-hour workday, 1-hour unpaid lunch). The non-negotiable starting salary is $90,000 per year. Scroll down for benefits information.

If you meet these qualifications and want to join our mission, please submit your resume and answer our application questions by clicking the apply button below.